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By definition, multiple communication technologies combined together forms unified communication. Some of the software applications that fall under unified communication include audio, video, instant messaging, screen sharing, scheduling, and cloud technology among many others. Unified communication has made interaction, cooperation, and collaboration much easier and is now used by companies all over the world. Its popularity has led to the rise of video conference software and global collaboration tools, both of which have simplified communication even further.

However, like everything else, these changes, adaptations, and developments did not happen overnight. They happened because the need for new or better technology arose. Some of these developments and trends happened a decade ago, some of then took place 2-3 years ago and some happened just last year. 2017 was the year some major unified communication trends took place. Here are just a few of these trends.

  • Cloud Integration: Though cloud software has been around for a few years, it is only in 2017 that it was integrated with unified communication. The results of this integration have been amazing. Not only is it cheap it is nearly unlimited. It has completely revolutionized the way we share and store data and information. Many online conference software apps like Zoom offer private cloud software. This allows team members to share access to their data without having to email or transfer files manually, every time someone needs to use them.
  • Integration across apps: One of the biggest problems most office workers face while using online apps is that since there are so many, working with them became very chaotic. However, thanks to integration, it is now possible to create platforms where all the apps you use are available together. They can be synchronized for easy access, thus saving a lot of time.
  • Instant Messaging: As we live in a very fast-paced world, instant messaging has completely taken over email. People better to talk in real time rather than wait for messages. This is obvious in the way multiple social media apps have gained popularity and are often used professionally rather for personal reasons. This is why a number of virtual meeting software like Zoom has also combined audio and video chat with instant messaging.
  • Collaboration Tools: As we become busier and busier going to a meeting often feels like a waste of time. This has led to the massive popularity and widespread usage of collaboration tools. These allow people to be connected to and work with their offices and co-workers irrespective of where they are. Work from home as an available option has lent to its popularity. Zoom also offers a number of collaboration tools.

We are delighted by how quickly unified communication is growing. From video calls to online collaboration tools, it is astounding to see the speed at which technology is growing. We are sure that the coming years will bring unimaginable inventions to our doorstep. We are eager to see what the world will think of next.

Enterprise and corporate unified communications systems are constantly getting larger in capability yet many are just merging multiple solution together. Zoom unified communications platform has been built from the ground up on new technology, giving it the best quality, user experience and performance. watch this space for more to come….

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